This is the Data Privacy notice of the Early Years Shop website (a division of Documation Limited). This document explains how we collect and process your personal data.
When you’ve read this, you should be able to understand how and why we collect your personal data on this website, how long we keep it and your rights with respect to any personal data that we hold.If you have any questions, or want to exercise your rights under the GDPR, please refer to the email/physical address supplied at the end of this document./p>
How and why we collect Personal Data
We collect personal data via various forms and the shopping cart on the website. Should you email us directly, we will be provided with any personal data that you supply.
We have enquiry forms on our website dealing with general enquiries and product enquires. All our enquiry forms will request your name, email address and contact number to facilitate communication with you.
The personal data we request and store includes your name, company name and physical address. This is so that we can create a legal invoice. We also ask for two means of contact – email address and phone number, so that we can contact you if the need arises (e.g. if a product is out of stock but an alternative may be acceptable). We do not store your credit card details. You also have a choice to ‘opt in’ to email campaigns.
Non Personal Data Collection
How long we keep your Personal Data
Your name and email address are kept on our Email Campaign system until you unsubscribe. Once you unsubscribe, this data is deleted. However, we may still hold your personal data from emails, or on other systems – e.g. Database and Accounting software.
If you are not a customer, we routinely delete all email and personal data collected from Contact forms two years after your last communication with us. If you are a customer, this data is held indefinitely. Otherwise we delete data collected via enquiry forms after 2 years. Bear in mind, we may hold your personal data in other systems such Database, Email Campaigns and Accounting software.
Purchases on the website
If you have made a purchase on the website, we keep the data you submitted (except for credit card details which we don’t store) indefinitely if you are an existing customer, or for 7 years following your last transaction for revenue and auditing purposes.
Non personal data
Who we share your data with
Your name, email address, address, transaction and credit card details will be shared with our payment gateway but only for the purposes of processing your payment, or in the event of a dispute with the payment processing. To understand more about Stripe’s Data Protection policies please refer to https://stripe.com/ie/privacy
We store contact details of our customers in a CRM database hosted by Zoho. This data is held on Zoho’s secure servers in the European Union on our behalf and will not be shared by Zoho unless required to do so by law. To understand more about Zoho’s Data Protection policies please refer to https://www.zoho.com/privacy.html
Please note that while we will never share your data unless we have to, Documation Limited may be forced to share your data with law enforcement or fraud services if requested.
Is your Personal Data secure?
Your personal data resides in the EU and is secured using the most up to date and modern technology. Bear in mind that no system is foolproof. If there’s ever a breach, and we hope that never happens, you’ll be notified by us in 72 hours.
We will never share your personal data with anyone for the purposes of them marketing to you. And we will only market to you if you have explicitly consented for us to do so.
You must be 17 years or older to purchase products from our website. If you are under 17, you must get your parent’s or guardian’s permission before submitting any enquiry forms to www.earlyyearsshop.ie.
Your Rights under the General Data Protection Rules (GDPR)
- You have the right to retrieve a copy of your personal data in machine readable format
- You have the right to transfer your data to another provider
- You have the right to request the removal of your data (“right to be forgotten”)
- You have the right to request a restriction from processing your data
- You have the right to withdraw your consent to our use of your personal information at any time
- You have the right to have your request dealt in 30 days of receipt
If you wish to exercise your rights please send details of your request along with 2 photocopies of recent bills (or similar) which show your name, your address and a date no later than 3 months from the date you sent your request to:
Or by post to:
Office Manager, Documation Limited, B15 South City Business Centre, Tallaght, Dublin 24.
In case of a dispute you have the right to contact the Data Protection Authority, please see: https://www.dataprotection.ie